Privacy policy

We only collect what we need to run the Celtic Roots platform, understand what is working, and communicate clearly. We do not sell your data.

What we collect

Account details you provide, such as name and email.
Membership and billing status through our secure payment provider, if you upgrade.
Interest list, open day, education, producer, event and booking details you submit.
First-party visitor analytics, such as pages viewed, campaign links used, device/browser type, and a random visitor ID.
App notification preferences if you choose to enable push notifications.

How we use it

To run the website and keep your account secure.
To send essential membership updates.
To plan local delivery and collection options in future.
To understand which pages, posts and campaigns help people join or book.
To spot website issues and improve the customer experience.

Visitor analytics

We use first-party analytics to understand journeys through the site. A random visitor ID helps us see whether someone returns, what pages they looked at, and whether they later signed up. We store the ID as a hashed value in our database. It is not used for advertising resale, and we do not sell this information.

Payments

Payments are handled by Stripe. We do not store full card details. We store payment status and references needed to manage memberships, orders, bookings, refunds and support.

Your choices

You can ask us what information we hold about you.
You can ask us to correct or delete your account information where we are able to do so.
You can turn off app notifications in your browser or phone settings.
You can clear cookies in your browser to reset the anonymous visitor ID.

Contact

If you have any questions, email: [email protected]